In the case of technical problems then please contact MOSEK support at the email firstname.lastname@example.org. To speed up the support process we recommend that you provide the following information when contacting us:
- The MOSEK version you are using.
- The platform you are working on (Linux,Windows,...).
- The API you are using (C, .NET, Java, MATLAB, Python).
- Log information and error message.
- Data required to reproduce the problem if relevant.
In general we will answer support questions within 8 business hours. However, it has occurred that emails have not reached us for unknown reasons. In case you do not receive a reply within 16 business hours then please see our contact page for alternative ways of contacting us.
MOSEK with third-party product
If you use MOSEK in conjunction with a third-party product you should first contact the main product support that is typically responsible for the integration. Some notable cases (for instance CVX) are covered in the FAQ.
Please use the MOSEK dropbox if you are sending us one or more large files. Note this service requires each file to be less than 1GB. In case one or more files are larger than the 1GB limit then contact MOSEK support.