In the case of technical problems then please contact MOSEK support.

To speed up the support process we recommend that you provide the following information when contacting us:

• The MOSEK version you are using.
• The API you are using (C, .NET, Java, MATLAB,  Python).
• Log information and error message.
• Data required to reproduce the problem if relevant.

In general we will answer support questions within 8 business hours. However, it has occurred that emails have not reached us  for unknown reasons. In case you do not receive a reply within 16 business hours then please see our contact page for alternative ways of contacting us.

Please do not email very large files. Instead we suggest to ftp large files to our ftp server.
The relevant information about the ftp server is:

• ftp://ftp.mosek.com
• Login: anonymous
• Password: Your email address

Please place the file(s) in the write-only directory incoming/. Remember to use binary mode for binary files. Please send an email to MOSEK support specifying which files you have uploaded and why.